Terms of Service - TrialIntel.AI
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Welcome to TrialIntel.AI !
Thank you for your interest in TrialIntel.AI (“Company,” “we,” or “us”) and our platform, including any related tools, reports, or future mobile applications (collectively, the “Services”).
This Terms of Service (“Terms”) is a legally binding agreement between you and TrialIntel.AI governing your access to and use of the Services. By using our Services, you acknowledge that you have read, understood, and agreed to these Terms.
PLEASE READ THESE TERMS CAREFULLY
By accessing or using TrialIntel.AI (the “Services”), you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service (the “Terms”), including our Privacy Policy. If you do not agree, you may not access or use the Services. Your continued use of the Services constitutes a binding agreement between you and TrialIntel.AI under these Terms.
1. Definitions :
“Company”, “we”, “us” means TrialIntel.AI.
“Services”: TrialIntel.AI’s platform, tools, reports, and related offerings.
“User”: Any person or entity accessing or using the Services.
“User Content” means any data, documents, or information submitted by Users.
“Credits”: Digital units purchased or allocated for unlocking reports or Services; they are not money, deposits, or stored value .
“Reports”: AI-generated outputs, analyses, or summaries provided by the Services.
3. Account Registration and Access: To access certain features of the Services, including requesting or purchasing reports, you may be required to create an account. By registering, you agree to:
(i) provide accurate, complete, and up-to-date information;
(ii) promptly update such information as needed;
(iii) not impersonate any person or entity or create an account for someone else without authorization;
(iv) use your account only for your personal or authorized business purposes. TrialIntel.AI may refuse, suspend, or terminate accounts at its discretion, including for violations of these Terms or suspected fraud/abuse.
You are solely responsible for safeguarding your credentials and all activity under your account. You agree to keep your credentials confidential and to notify TrialIntel.AI immediately of any unauthorized use or security breach. You accept full responsibility for losses or damages arising from your failure to comply.
4. Subscription & Credits: A monthly subscription grants users a fixed number of credits. Each report or service request requires the redemption of credits. Credits automatically renew on a monthly basis, and users may purchase additional credits as top-ups if required.
Credits are tokens solely for use within the Services and do not constitute cash, monetary instruments, stored value facilities, or financial loans under any applicable law. Credits are strictly personal to the account holder and cannot be sold, assigned, transferred, gifted, shared, or otherwise exchanged with any other individual or entity. Credits also cannot be combined or used across multiple accounts, even if such accounts are owned or controlled by the same user, unless expressly authorized in writing by TrialIntel.AI. Any attempt to transfer or misuse credits may result in suspension or termination of the account without refund.
All purchases of Credits are final and non-refundable, unless otherwise required by applicable law. Users may cancel subscriptions at any time; however, no refunds will be issued for unused Credits or partial subscription periods.
5. Use of Services: The services and information provided by TrialIntel.AI are intended solely for research and reference purposes. They shall not be considered, construed, or relied upon as medical advice, legal advice, financial guidance, or any other form of professional advice. Users are solely responsible for any actions, decisions, or consequences arising from their reliance on the information obtained from TrialIntel.AI.
To the fullest extent permitted by law, TrialIntel.AI disclaims all warranties regarding the accuracy, completeness, or timeliness of the information and shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or reliance upon, such information.
Reports generated by TrialIntel.AI are for informational and internal use only. They do not constitute investment, regulatory, or legal advice, and TrialIntel.AI disclaims all liability for decisions based on Reports.
6. Intellectual Property: The Services are owned and operated by TrialIntel.AI. All elements of the Services, including but not limited to visual interfaces, graphics, designs, data compilations, information, data, computer code (including source code and object code), algorithms, models, software, products, reports, and all other related content and materials (collectively, “Materials”), are protected by intellectual property and other applicable laws.
All rights, title, and interest in the Materials are and shall remain the exclusive property of TrialIntel.AI or its third-party licensors. Except as expressly authorized in writing by TrialIntel.AI, you may not use, copy, reproduce, distribute, modify, create derivative works of, display, perform, publish, or otherwise exploit the Materials in any way.
TrialIntel.AI, on behalf of itself and its licensors, reserves all rights in and to the Materials that are not expressly granted to you in these Terms. You acknowledge that certain Materials, including data, datasets, or content obtained by TrialIntel.AI from third-party sources, are not owned by TrialIntel.AI. TrialIntel.AI disclaims all liability with respect to the accuracy, ownership, or reliability of such third-party materials.
The User shall not copy, modify, distribute, sell, lease, reverse-engineer, or attempt to extract the source code, algorithms, or proprietary methods from the Services:
(i) Any unauthorized use of the Intellectual Property may result in immediate suspension or termination of access, and TrialIntel.AI reserves the right to pursue legal remedies. Reports generated by the Services shall not be used for activities such as buying, selling, advising, or other commercial transactions.
(ii) Any transfer or disclosure of such Reports to third parties requires prior written consent from TrialIntel.AI.
7. Data Sources Disclaimer: The Services are based on publicly available third-party data sources as well as, but not limited to, TrialIntel.AI’s internal data and licensed, exchanged, or commercially acquired data. TrialIntel.AI does not create, own, or control such third-party data.
While TrialIntel.AI makes reasonable efforts to process, aggregate, and analyze these data sources to provide insights, it does not warrant that the underlying data is accurate, complete, up-to-date, or error-free.
TrialIntel.AI disclaims all liability and responsibility for the accuracy, reliability, or completeness of third-party data. Users are strongly encouraged to independently verify any information before relying on the Services to make decisions. Users acknowledge that reliance on third-party data carries inherent risks, including the possibility of incomplete, outdated, or inaccurate information.
8. User Content and Confidentiality: By submitting any data, content, or materials (“User Content”) to TrialIntel.AI, Users grant TrialIntel.AI a worldwide, non-exclusive, royalty-free, sublicensable, and irrevocable license to process, store, use, and create derivative works from such User Content for the purposes of providing, maintaining, improving, and developing the Services, including the training of AI models, provided that any use of User Content for research or AI development will be based on anonymized and aggregated data.
Users represent and warrant that they have the lawful right to provide the User Content and that such content does not infringe third-party rights or violate applicable laws.
Users agree to indemnify and hold TrialIntel.AI harmless against any claims arising from their User Content.
9. Limitation of Liability
To the maximum extent permitted by applicable law, TrialIntel.AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, loss of business opportunities, or reputational harm, arising out of or in connection with the use of or inability to use the Services, even if TrialIntel.AI has been advised of the possibility of such damages.
10. Compliance with Data Protection Laws
TrialIntel.AI processes data in compliance with GDPR, Singapore PDPA, and CCPA, as applicable.
Users acknowledge that TrialIntel.AI may process and store personal data in accordance with the Privacy Policy.
10A. Cookies and Tracking: TrialIntel.AI may use cookies, analytics tools, and other tracking technologies to enhance functionality, analyze performance, and personalize experiences. By using the Services, you consent to such use in accordance with our Privacy Policy.
11. Prohibited Uses
By accessing or using the Services, you agree that you will not:
a. Use the Services for any unlawful purpose, or in violation of any applicable local, national, or international law or regulation;
b. Harass, threaten, demean, intimidate, embarrass, or otherwise harm any other user or person through your use of the Services;
c. Violate or encourage others to violate the rights of any third party, including infringing, misappropriating, or otherwise violating any intellectual property or proprietary rights;
d. Interfere with or attempt to circumvent security-related features of the Services, including but not limited to:
e. Interfere with or disrupt the normal operation of the Services or another user’s experience, including by:
f. Engage in fraudulent activities, including impersonating another person or entity, misrepresenting your affiliation, or attempting to access another user’s account without authorization;
g. Sell, sublicense, rent, or otherwise transfer your account, access rights, or any Materials (as defined in Section 6), or any ability to view or use the Services, without express written consent from TrialIntel.AI;
h. Attempt to perform, assist, enable, or encourage any of the activities described in this Section.
TrialIntel.AI reserves the right to investigate violations, suspend or terminate accounts, and take appropriate legal action when necessary to protect the integrity and security of the Services.
12. Termination of Accounts: TrialIntel.AI may suspend, restrict, or terminate your account, with or without notice, if you violate these Terms or applicable law, engage in fraudulent/abusive conduct, fail to pay fees, or are subject to legal/regulatory orders. Certain data may be retained as required by law or for legitimate business purposes.
13. Indemnification
You agree to indemnify and hold harmless TrialIntel.AI, its affiliates, and employees from any claims, damages, or expenses arising out of your misuse of the Services or violation of these Terms.
15. Dispute Resolution: Any dispute shall first be resolved through good faith negotiations. If unresolved, disputes shall be submitted to binding arbitration under the Singapore International Arbitration Centre (SIAC), with English as the governing language.
16. Force Majeure
TrialIntel.AI shall not be held liable or responsible for any failure or delay in performance of the Services, or any obligations under these Terms, to the extent such failure or delay is caused by events or circumstances beyond its reasonable control. Such events may include, but are not limited to, acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, strikes, labor disputes, civil unrest, war, terrorism, power outages, network or internet failures, or any other circumstances that could not have been reasonably anticipated or mitigated.
In the event of a force majeure, TrialIntel.AI will make reasonable efforts to resume performance as soon as practicable and to notify affected users where feasible.
Users acknowledge and agree that TrialIntel.AI shall not be liable for any losses, damages, or delays resulting from such events.
17. Severability
If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
If modification is not possible, the provision shall be severed from these Terms without affecting the validity, legality, or enforceability of the remaining provisions. The remaining terms shall continue in full force and effect.
18. Modification of Terms: We may update or revise these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. Please review these Terms periodically to stay informed of any updates.
19. Prevailing Language
These Terms and any related documents are originally drafted in English. Any translation into another language is provided solely for convenience and informational purposes. In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail and be the authoritative text governing all matters related to these Terms.
20. Contact Information:
The Services are provided by TrialIntel.AI Pte. Ltd., headquartered in Singapore.
You may contact us by at: contact@trialintel.ai
We encourage you to use email as the primary channel for faster response.